Training For Sustainable performance improvement

Assessment

 HOPE Consulting LLC uses surveys, interviews, and observation to conduct a comprehensive safety & human performance assessments. 

Planning

 We identify technology, training, and processes to take your team to the next levels of performance improvement. human performance high reliability organization 

Collaboration

 We work with your executive team to determine best course of action and provide mentoring at all levels of the organization during implementation. 

Measures

 HOPE Consulting LLC works with your organization to create or enhance Key Performance Indicators as needed. 

​Coaching To Enhance Performance®

 

HOPE Consulting offers Coaching to Enhance Performance® (CTEP®). This is an observation process that is designed to develop an engaged, thinking workforce through a collaborative coaching and learning environment. This powerful process results in positive transformation of employee morale, enhanced empowerment and ownership of individual performance.  What you will see is immediate behavior changes in personal performance that aligns with expectations for high reliability (quality), enhanced production, as well as improved nuclear and personnel safety.  CTEP® provides the solutions to any ineffectiveness related to engagement or coaching within an observation process.  CTEP®’s power comes from practical training that follows classroom training and understanding of what transforms worker behavior (consistently a client favorite).  Enhanced coaching is necessary for both in-house and supplemental craft.


Primary objectives for Coaching to Enhance Performance Training are:

  • Describe the elements of effective observations.
  • Describe the keys to effective communication.
  • Review ways to shape an individual’s mindset and perception to positively influence behaviors.
  • Describe the power of Positive Reinforcement.
  • Describe the model for effective engagement used during the observation debriefing process.
  • Describe various worker reactions that can result during the coaching processes.
  • Describe the importance of reinforcing expected fundamental knowledge as well as proper Human Performance (HU) & Industrial Safety during coaching.
  • Demonstrate how to provide coaching in the work environment through Coaching to Enhance Performance™ training.


NOTE: Qualification for this course is obtained through after-class practical training with the successful demonstration of coaching techniques in the work environment.
 

HOPE Consulting LLC has the services needed to help organizations reach top performance including; Human Performance training, effective engagement through “Coaching to Enhance Performance®” and Trigger Training™. Contact us for additional information and examples of recent applications of services.

Trigger Training™

Trigger Training™ is designed to aid all employees in identifying when they may be in a state of uncertainty triggering them to STOP and seek assistance.  HOPE Consulting has found that typically there are “triggers” that precede an undesirable event.  Also, many people state in interviews after an event, they were “certain” they were on the right path!  Some have said they do not believe you can know when you are in uncertainty space when “you don’t know, what you don’t know.” HOPE Consulting has an answer to this challenge via a 4 hour course based on industry operating experience.


 Through the simple identification of “triggers” all employees can become better at STOPPING WHEN UNCERTAIN. Trigger Training™ will use your industry specific experience in the form of case studies to show “triggers” that preceded an event which are easy to identify if you are sensitive to their existence. Sensitivity comes through education and reinforcement.  Triggers fall into several categories, one of which is merely a situation or condition that is, from the beginning, different than normal.


Primary basic objectives for Trigger Training are:

  • Understand the importance of verbalizing a Questioning Attitude
  • Understand how Questioning Attitude and STOP WHEN UNSURE work together
  • Demonstrate the ability to identify a “trigger”
  • Understand  how to recognize you are in a state of uncertainty based on identification of “triggers”
  • Optional enhanced objectives can be customized to any desired focus area or audience.