Our clients are our top priority, and we are dedicated to delivering exceptional experiences. Discover what some of our clients have to say about their experience with HOPE Consulting!

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Real Results, Real Voices

Trigger Training® was the best behavioral training I have been exposed to in the nuclear industry. It was practical and informative while providing achievable measures to improve organizational performance. This is exactly the content that we need to help achieve zero-event operations and continue to strengthen our safety culture for the foreseeable future. Thank you for your effort to put this together and make it available to our staff.

Shawn Lowe

- Major Components Fuel Channels

Provided an assessment of performance that resulted in identified areas for improvement and recommendations. One area for improvement involved low risk perception, especially during high work periods such as a power plant outage. Worker level declining performance showed workers not recognizing when they where leaving rule-based performance and entering knowledge-based performance where the error rate is considerably higher. For this reason the client chose Trigger Training® and as a result of improved recognition of risk, had better performance during the next outage.

When Rey Gonzalez, of HOPE Consulting LLC visited our site for a safety assessment, we were introduced to Trigger Training® and Coaching to Enhance Performance (CTEP). Trigger Training® has enabled us to make it crystal clear to our employees when they are in a state of uncertainty and that they need to stop and seek assistance from their supervisor.

Brian Ramdwar

- Deputy Plant Manager of PCAPP

Provided Trigger Training® due to client’s Industry regulator identifying a weakness in management’s ability to recognize Latent Organizational Weaknesses. This training was so well received that a decision was made to train the entire organization and the next quarter performance metrics for “conservative bias” showed improvement as well as a continued improving trend in overall human performance measures.

Provided client consultation in the area of executive mentoring for a newly appointed Operations Director to enhance his ability to demonstrate what it looks like to be “an Operations led organization” and improved “command and control” within the Operations organization (OPS management team). Additional mentoring was provided for second in command to the Engineering Director to enhance his ability to demonstrate what it looks like to own and have accountability for station equipment reliability.

Unanimous

Recently we placed a renewed emphasis on supervisor field presence and reinforcement of site procedures and Standards/Conduct of Operations. We found that CTEP is perfectly designed for observation and coaching in the field and has provided us with a model for changing culture and affecting safety and compliance behavior in a positive effective way. We believe these two models have helped us improve our performance and current results where we are currently at an RIR of .33 and we are back on schedule.

I am very pleased to provide my recommendation and endorsement of Mr. Rey Gonzalez, President of HOPE Consulting LLC (HOPE). Mr. Gonzalez has provided outstanding support to a facility commissioned to destroy the U.S. Army's obsolete mustard gas-filled chemical weapons. He partnered with our organization and delivered tremendous training to our workforce that enhanced our organizational performance. Mr. Gonzalez conducted training, both in person and through video-based online training, through two highly effective programs: Trigger Training® (a program to help the staff recognize when they are in a state of uncertainty and pause and stop work) and Coaching to Enhance Performance* (a program that assisted our leadership and oversight staff in providing effective feedback to our staff)

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Trusted by Industry Leaders

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