High Reliability Operations Consulting
PCAPP
Pueblo Chemical Agent-Destruction Pilot Plant (PCAPP) Brian Ramdwar - Deputy Plant Manager
Making a difference
At the Bechtel Pueblo Team we have a small margin for human error because of the impact it can have on personnel and plant safety. We have a very diverse workforce, some with chemical industry experience and others with very little if any, so it is sometimes very difficult for them to understand how critical it is for them to not only get the job done, but to do it in a disciplined manner. At the start of operations in 2016 we had a Recordable Injury Rate (RIR) hovering around .70 and we were behind schedule. We recognized that we needed to be able to engage the work force quickly and help them understand the impact that their behavior has on safety and production.
When Rey Gonzalez, of HOPE Consulting LLC visited our site for a safety assessment, we were introduced to Trigger Training and Coaching to Enhance Performance (CTEP). Trigger Training has enabled us to make it crystal clear to our employees when they are in a state of uncertainty and that they need to stop and seek assistance from their supervisor.
Recently we placed a renewed emphasis on supervisor field presence and reinforcement of site procedures and Standards/Conduct of Operations. We found that CTEP is perfectly designed for observation and coaching in the field and has provided us with a model for changing culture and affecting safety and compliance behavior in a positive effective way. We believe these two models have helped us improve our performance and current results where we are currently at an RIR of .33 and we are back on schedule.